Criterion E

Jones, K.C. "American Airlines Launches In-Flight Internet Service ." Information week 21 August 2008:

Mossberg, Walter S.. "Internet-a-Gogo: Airlines to Offer In-Flight Access." The Wall Street Journal (2008):

Sherr, Lynn, and Chris Kilmer. "Cell Phones Are Dangerous in Flight: Myth, or Fact?." ABC News 7 December 2007:

Criterion D

Previously, two main problems were identified. One was the problem of radio emissions on planes which can cause the instruments in the planers to function improperly and therefore can lead to fatal accidents as the instruments in the planes are vital for safe flying and landing of the plane. The other problem questioned whether logging onto the Gogo system was authentic or not and asked whether unauthorized access could be prevented and whether ID could be stolen or not.

As far as the radio emissions are concerned the Federal Communications Commission (FCC) and the Federal Aviation Administration (FAA) should work together to set up standards for electronic emissions. It is also recommended that flight data recorders should monitor the radio emissions on the flight and that the cabin crew be given special tools and equipment to determine whether the radio emissions exceed the limit.

The authenticity of the log in can be maintained by the having passengers log in through their boarding passes and therefore the usage of barcodes would make the signing in process more authentic and would reduce the chances of unauthorized access. A system can be introduced in which boarding passes are scanned and then the passenger is identified and he/she can log in to the Gogo system and can pay the specific amount of money.

Both of these procedures will help reduce problems on the plane. Air crashes will become less likely due to radio emission and the logging in process on to the Gogo system will become more authentic.

Criterion C

The stakeholders that are involved in the introduction of the Wi-Fi system are the airlines that are introducing the Wi-Fi internet facilities, the passengers who will use these facilities and the internet service providers (such as Aircell). As mentioned previously, radio emissions caused by laptops, PDAs and smartphones can cause airplane crashes which is a very serious issue as it could be fatal. ABC News questioned “Can a cell phone bring down a plane, or is that just a myth? "The evidence strongly supports that there is a risk," said Bill Strauss, an electromagnetic interference expert.” Also another issue that was mentioned previously was that of the protection of ID. When the Gogo system requires login, how safe is it to sign in without having someone else steal your ID and therefore preventing unauthorized access?

The radio emissions do pose a threat to the aircraft while in the air as it can hinder the GPS system of the airline which is vital for the aircraft to move and land safely. If the emissions do hinder the airplanes instruments which can result in an accident will the airline claim responsibility for the casualties, if any? This is a major social issue involved which needs to be taken care of. Other than social issues an ethical issue has been mentioned which is that of authenticity as it involves the protection of ID. How is it guaranteed that a persons ID is used by only him and is not used by any other passenger? How is this system of logging onto the Gogo system accurate? How does it work and ensure ID protection at the same time?